Your order will be processed within 48 hours of receiving it. We are closed on weekends, and major holidays - no orders will be processed during these times.

Customer SupportOur hours are Monday-Friday 7AM-6PM EST. Questions or concerns about your order? We’re happy to help! Please email us at info@longlifedogwater.com .Cancel OrderUnfortunately orders cannot be canceled once they are placed. As soon as we receive your order, our team starts working on getting it out the door and delivered to you as quickly as possible.Address ChangeThe shipping address cannot be changed after placing your order. Please make sure you have entered the correct address before placing your order.Returns and Exchanges Long Life Dog WaterOne-Time orders of Long Life Dog Water are non-refundable. We appreciate your understanding!Subscriptions are non-refundable. Our subscriptions are based off of bulk pricing and therefore cannot be refunded or canceled, except in special cases that will be reviewed at Long Life Dog Water’s discretion. In the special case that your subscription is canceled before the end of its term, there will be a $50 charge. About order concerns, or questions, please: Email us at info@longlifedogwater.com with the ORDER ID your order was placed under, the item you ordered, and what you would like to ask, or you need help with  (item name, size, other).In case of returns, place the item in a secure and protected package and mail to: SK4US, LLC 2198 Main Street, Sarasota Florida 34237, United States